About Us
At Classic Home Care, we believe every patient deserves a smooth, compassionate transition to care at home. We're a dedicated team committed to making that happen — and we're looking for a warm, organized, and driven individual to be the heartbeat of our intake and office operations.
About the Role
As our Intake Coordinator & Office Manager, you'll be the first point of contact for incoming patients and referral sources — managing the full intake process from initial referral to successful admission. You'll also keep our office running smoothly, supporting our team with supply management, scheduling, and administrative coordination.
This is a meaningful, fast-paced role where no two days are the same. If you love working with people, thrive on staying organized, and want your work to directly impact patient care — this is the role for you.
What You'll Do
- Manage all aspects of the patient intake and referral process from start to finish
- Coordinate seamless transitions to home care by communicating with patients, families, referral sources, and clinical staff
- Perform insurance verification and obtain prior authorizations to ensure timely admission and maximum reimbursement
- Establish and maintain strong relationships with referral sources and community partners
- Ensure compliance with state, federal, and agency intake requirements for home health
- Coordinate and process orders for durable medical equipment (DME) as needed for patient care
- Route and communicate lab results to the appropriate clinical team members in a timely manner
- Monitor and follow up on patients who are hospitalized, coordinating communication with the clinical team to support continuity of care
- Assist with survey preparation and support agency readiness for regulatory reviews
- Answer and direct incoming calls in a professional and caring manner
- Manage office inventory, order supplies, and maintain an organized work environment
- Assist other office staff as needed to support smooth day-to-day operations
- Assist with onboarding new employees as needed
- Identify opportunities to improve intake workflows and patient experience
- Schedule on-call weekends
What We're Looking For
- Prior experience in a healthcare setting — home health experience strongly preferred
- Experience with insurance verification and prior authorization processes preferred
- Strong organizational skills and exceptional attention to detail
- Excellent verbal and written communication skills
- Ability to multitask and remain calm in a dynamic environment
- A compassionate, team-oriented attitude with a genuine commitment to patient care
Compensation & Benefits
- $26-$29 per hour, based on experience
- Performance bonuses
- Health insurance - medical, dental, vision and supplemental insurance
- PTO
- Paid weekday holidays
- 401(k) with 4% employer match
- Hybrid schedule - remote work available after orientation
Classic Home Care is an equal opportunity employer.
Classic Home Care is a Joint Commission accredited, Medicare certified, and nurse owned skilled home health agency based out of Northville, Michigan. Both owners are registered nurses (RNs) and work alongside the team. Classic Home Care has been up and running since 2003 offering skilled nursing, physical, occupational, and speech therapy, medical social work, and home health aide services to patients in the comfort of their homes in the Livingston, Oakland, Wayne, Washtenaw, and Monroe counties.
As a nurse-owned agency, we believe that when our clinicians are supported, our patients thrive. We are constantly innovating our workflow to reduce the administrative burden on our staff, allowing you to focus on what you do best: patient care.
Our Industry-Leading Benefits:
- Top-Tier Compensation: Our pay rates consistently rank among the highest in the nation.
- Immediate Financial Security: 401(k) with a 4% match that is 100% vested from day one.
- Comprehensive Insurance: Group medical, dental, and vision plans.
- Work-Life Balance: Paid holidays, generous PTO, and "creative benefits" designed for our field staff.
- Flexible Scheduling: Full-time, part-time, and contingent positions available based on our growing census.
